BARBADOS CONSUMERS WATCH: WHEN WILL STARCOM IMPROVE ITS CUSTOMER SERVICE IN THIS AREA

Thursday, January 8, 2009

WHEN WILL STARCOM IMPROVE ITS CUSTOMER SERVICE IN THIS AREA

How much longer must we the listeners to VOB put up with what is really a very high level of poor customer service ....................

I am referring to the malfunctioning telephone system on the daily call in programmes...Brasstacks and Tell it like it is.

Whose fault is it..Is it Cable and Wireless? If the fault lies with Cable and Wireless , why has VOB not demanded better service ?

If the problem is with the VOB studios , why have the station's engineers not been able to fix it?
It has been over three years that the moderator is often heard begging the caller "to speak up" or the caller is trying to explain to the moderator that he/she is not hearing.
The result of this terrible service is sometimes a very poor attempt at a conversation between the moderator and caller.

As a matter of fact, sometimes the moderator has the gall to suggest to the caller that he/she is not listening and there is a deliberate moving on to the next caller.

Its really very untidy broadcasting and unfortunately just another example of the Barbados consumer's ability to "put up with anything" for a very long time.

Can we as consumers not insists that the radio station get this technical problem sorted immediately?

1 comment:

Anonymous said...: My friend and I were recently discussing about how technology has become so integrated in our day to day lives. Reading this post makes me think back to that debate we had, and just how inseparable from electronics we have all become.

I don't mean this in a bad way, of course! Ethical concerns aside... I just hope that as memory becomes less expensive, the possibility of transferring our memories onto a digital medium becomes a true reality. It's one of the things I really wish I could experience in my lifetime.

(Posted on Nintendo DS running [url=http://quizilla.teennick.com/stories/16129580/does-the-r4-or-r4i-work-with-the-new-ds]R4 Card[/url] DS Ting2); February 6, 2010 at 12:30 AM

Post a Comment

SUPPORT BCW

Use this search Box and click on Ads below. It costs you nothing but BCW will get a donation for every Ad you click on. Thank you very much!

Custom Search

SHARE A SMILE, It will make you happy too!

WELCOME TO THE CONSUMER'S FORUM - IT'S OUR FIGHT

Consumer Claims Tribunal

THE Consumer Claims Tribunal was established by section 41(1) of the Consumer Guarantees Act 2002-21 which was enacted on January 15, 2003.

At present the Tribunal is made up of a Chairman, a Deputy Chairman and three other members as follows:
Mr. Ian Bishop: Attorney-at-Law - Chairman
Mr. Jefferson Cumberbatch: Attorney-at-Law - Deputy Chairman
Mr. Edmund Hinkson: Attorney-at-Law - Member
Mr. Antoine Williams: Business Executive - Member
Ms. Fay Lucas: Accountant - Member

The function of the Tribunal is to enforce the rights conferred on consumers by the Consumer Guarantees Act. The Tribunal may determine complaints made to it where the value of the subject matter of the complaint does not exceed $10 000.00.

Any person who has a right of redress against another person under the Consumer Guarantees Act, may enforce that right by making a complaint to the Consumer Claims Tribunal.

Where a consumer believes that a right that he has under the Act has been breached he may refer the matter to the Office of Public Counsel who may, mediate on his behalf with the person whom he believes has breached those rights.

If no settlement has been reached the matter may be referred to the Consumer Claims Tribunal and Public Counsel may also represent the consumer before the Tribunal.

Before submitting a case for hearing by the Tribunal, consumers should make all reasonable efforts to obtain redress for the complaint with the supplier of the good or service. If there is no resolution through the Office of Public Counsel, then the complaint can be submitted in writing to:
Ministry of Commerce, Consumer Affairs and Business Development
Reef Road
Fontabelle
ST. MICHAEL
Telephone #: (246) 427-5270
**************************

The Role of Public Counsel

1. The Office of Public Counsel has a mandate to protect and promote the individual and collective interests of domestic consumers of utility services.
2. The post is structurally separate and distinct from the Fair Trading Commission to ensure that the Office is able to act independently and provide effective representation of consumer interests.
3. The primary role of the Office is to represent the interests of domestic telephone, electricity, water, gas and transport consumers in utility regulation matters before the Fair Trading Commission and in appeals from decisions of the Commission. Domestic consumers are a vulnerable market who need robust and impartial representation of their interests.
4. The Office will also assist individual consumers taking proceedings before the Fair Trading Tribunal on matters related to the proposed Consumer Guarantees Act. The Consumer Guarantees Act will replace the Sale of Goods Act in respect of consumer transactions and will detail the rights and remedies of consumers in consumer contract transactions.

Although the Fair Trading Commission will enforce the provisions of the proposed Consumer Protection Act, the proposed Consumer Guarantees Act will not be enforced by the Fair Trading Commission but will rely on action being taken by private consumers.

Utility Regulation
5. The work of the Office in utility regulation matters includes the following:
(a) ensuring that the interests of domestic consumers are taken into account in the price control review process, at rate hearings and in any determinations on quality of service;
(b) assisting domestic consumers in presenting arguments at price control reviews or rate hearings;
(c) representing domestic consumers at hearings before the Commission relating to complaints on billings and standards of service; and
(d) advising and educating domestic consumers on the provisions of the Utilities Regulation Bill.

6. The establishment of this department will therefore ensure that the information presented at reviews and hearings before the Commission are more effectively and critically examined and that the consumer's view is fully taken into account in any determinations made by the Commission.

7. The Office of Public Counsel will also aid in the streamlining of utility regulation hearings before the Commission, by promoting compliance with procedural rules and encouraging objectors on similar topics to combine their submissions.

8. Although it is expected that the quasi-judicial adversarial method of rate-setting will change with the introduction of incentive compatible mechanisms, such as price caps, the Office of Public Counsel will continue to play a role in representing domestic consumer interests in the consultative process.

Consumer Protection
9. The role of the Office of Public Counsel in consumer protection matters includes:
(a) advising and educating consumers generally on matters relating to the proposed Consumer Guarantees Act; and
(b) representing individual consumers bringing civil claims under the Consumer Guarantees Act before the Fair Trading Tribunal where Public Counsel deems this necessary or desirable.

10. The Office of Public Counsel will be unable to represent every individual bringing a claim before the Fair Trading Tribunal, as this would require the allocation of greater financial resources to the Office. It is expected therefore that Public Counsel will represent individual consumers in matters that are of general public interest or significance and would set a useful precedent.

11. Public Counsel will be expected to assume a high level of responsibility and public accountability. The officer is a legally qualified officer appointed by the Judicial and Legal Services Commission and must be an attorney at law of not less than 10 years standing.

BARBADOS CONSUMERS WATCH

Tip

Thursday, January 8, 2009

WHEN WILL STARCOM IMPROVE ITS CUSTOMER SERVICE IN THIS AREA

1 comment:

BCW TV

Labels In This Blog

Keep Your Supermarket Bills

The Consumer Channel

SUPPORT BCW

WELCOME TO THE CONSUMER'S FORUM - IT'S OUR FIGHT

Consumer Legislation

The Fair Trading Commission

Eye Opener

Blog Archive

Advocates

British National Consumer Council

Consumer Claims Tribunal

The Role of Public Counsel

Followers

BARBADOS CONSUMERS WATCH

Tip

Thursday, January 8, 2009

WHEN WILL STARCOM IMPROVE ITS CUSTOMER SERVICE IN THIS AREA

1 comment:

BCW TV

Subscribe

Labels In This Blog

Keep Your Supermarket Bills

The Consumer Channel

SUPPORT BCW

WELCOME TO THE CONSUMER'S FORUM - IT'S OUR FIGHT

Consumer Legislation

The Fair Trading Commission

Eye Opener

Blog Archive

Advocates

British National Consumer Council

Consumer Claims Tribunal

The Role of Public Counsel

Followers