We have got to be Kidding

today..Are we serious in this country when it comes to service/

I went into an insurance company to drop off a check to pay a vehicle premium.
First..I had to sign in a book which a security guard showed me, had to write the time I arrived...am not sure whey the guard is there..I deliberately wrote the wrong time and this was not challenged. I then went up the stairs to the receptionist who asked me my name and for the policy number and told me to have a seat. now I was not sure why I was sitting as there was a sign that said cashier and no one was in the line.

After about five minutes a young lady came from the inner office, called my name and told me to follow her. Again , I am dumbfounded but I followed all the same. The young lady then proceeded to type on her computer for about five minutes. She then asked me for the individuals id number and drivers license. I queried why she was asking for information which was already in the file. She informed me that she was updating the information as their system was changed. Now I was dumbfounded again, I told her nothing had changed. She said okay and continued to type. Now I am getting angry because I have spent 20 minutes in this office and I still have my check in my hand. After another five minutes, the young lady told me that she will take me back out where I could pay the cashier!!!!!!!!

At that stage I was winded so all I said was thank you.

I just thought I would share this with you guys for you to see how technologically advanced we are here in this country to the total exclusion of "customer service"

cheers

annette

It's Your Turn

Hello consumers,

We have suffered for very long at the hands of the banks, the insurance companies, the car dealers, monopolies, etc.

Many unhealthy practices have prevailed and in some cases although there is legislation there is no policing of the legislation. Hence a lot of automarts and supermarkets display goods on their shelves without the prices; which is against the law. I always argue that the customer should not get any surprises when they reach the checkout counter.

It is expected that the three advocates on this blog will bring their own approaches. Mine would be to do the research on the issues raised and present the findings for your assimilation and decision to take action.

Input from visitors are welcomed. Remember that this is a national effort to empower consumers and not continue to simply take all that is being dished out.

The success of this blog depends on you. It is the place where you can get help and education as a consumer. Did you know for example that every gas pump should be calibrated often and that each should carry their calibration certificate with an expiry date that should be clearly visible to customers... and that if a pump does not have the certificate you should not accept gas from it?

So, let' s go!