We have got to be Kidding

today..Are we serious in this country when it comes to service/

I went into an insurance company to drop off a check to pay a vehicle premium.
First..I had to sign in a book which a security guard showed me, had to write the time I arrived...am not sure whey the guard is there..I deliberately wrote the wrong time and this was not challenged. I then went up the stairs to the receptionist who asked me my name and for the policy number and told me to have a seat. now I was not sure why I was sitting as there was a sign that said cashier and no one was in the line.

After about five minutes a young lady came from the inner office, called my name and told me to follow her. Again , I am dumbfounded but I followed all the same. The young lady then proceeded to type on her computer for about five minutes. She then asked me for the individuals id number and drivers license. I queried why she was asking for information which was already in the file. She informed me that she was updating the information as their system was changed. Now I was dumbfounded again, I told her nothing had changed. She said okay and continued to type. Now I am getting angry because I have spent 20 minutes in this office and I still have my check in my hand. After another five minutes, the young lady told me that she will take me back out where I could pay the cashier!!!!!!!!

At that stage I was winded so all I said was thank you.

I just thought I would share this with you guys for you to see how technologically advanced we are here in this country to the total exclusion of "customer service"

cheers

annette